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Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
75 Replies
Replies have been turned off for this discussion
- Mark
Super User II
What happens to my photos now? Are they deleted?
As per the other posts and threads they stay on your account to download. Dropbox does not automatically delete them, but you will need to remove them from Dropbox at some point as the T&C's do state they can, if they wish, remove them.
I cannot understand why a company that charges 99 euros a year doesnt have any customer support.
It does have customer support - for free and paying users. Its just via email. Again, as is repeatedly said in this thread.
Telephone support I meant. Netflix, paypal, ebay......amazon.....some of them even cheaper than dropbox......they all have excellent support. Dropbox only attends to business customers. As I said....a joke.
need help with getting someone to take down a box that has child porn on it
- Robert S.
Super User alumni
Eddie, please forward all pertinent information to abuse@dropbox.com.
I have a mac. On my desktop in the Finder window I click on a file in my dropbox folder. Then I click on the dropbox icon on the top tool bar. I click the down arrow that should allow me to share the file with a code.
Instead, I get a greyed box that says loading menu but the menu never loads. This method of sharing a file worked at one time and was very convenient, I don't know how I lost it.
Any ideas?
Thank you,
<Edit: private contact information removed by forum moderator>
How do I force sync the things I have change in my local folders to the shared files in the cloud? I've read directions for syncing and my icon tells me the info is sync'ed but my teammates do not have my changes in their Dropbox. Please advise ASAP.
<Edit: private contact information removed by forum moderator>
- Rich
Everyone,
This is not a general support topic. If you need assistance please start a new topic for your issue or find a recent topic that's relevant to the same issue. You can also open a ticket with Dropbox Support. This should be done for any account or billing related issues as we're not able to help with those here in the forums.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
As the main issue for this topic has been discussed and addressed, I'm closing this thread.
Hi, I've tried submitting help desk tickets, and I get a link to a mobile page that can't answer my questions. I'm blind, and I use Voiceover like many blind users. Unfortunately, with this new update, if I double tap (normal for voiceover) the files tab, and then touch the screen to find a file, the app automatically closes. Seems to work fine without Voiceover, but I don't have my files memorized and their exact placement, so that doesn't help me. Also wish files, not recents ws the default but another issue. I'd like to be able to use the files tab, and don't know how to get this information to someone who might be able to fix it. Thanks for any help or if you know whom to pass this onto that would be great. Myself and other blind users would appreciate it. --Katherine
- Zed
Dropbox Staff
Hello,
Can you please let us know here with the ticket ID number of your request so that we can help?
Thank you! - Zed
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
