Forum Discussion

rickvines's avatar
rickvines
Explorer | Level 3
9 months ago

Re: Dropbox icon constantly reports "Indexing 4 files..."

I can try that, but since this will be my 4th reinstall, I'd just like to understand why you think this might make a difference.  Thank you

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey rickvines let me also jump in here!

    The advanced reinstall is essentially is a step beyond a basic reinstall you can take.

    It can help remove any older, saved settings from a previous install of our app, and start fresh. Have you tried this during your troubleshooting?

  • rickvines's avatar
    rickvines
    Explorer | Level 3
    9 months ago

    I completed the advanced reinstall.  Same result.  Starts at 80k files, gets stuck at 9000.

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