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chzuck's avatar
chzuck
Helpful | Level 6
6 months ago

Re: I can't access my Dropbox files on a new Win11 device, unless I'm signed in to www.dropbox.com.

Only my app folder is listed and I have no Modify listed.  Right clicking does not give me an option to make available offline.  Dropbox version is 231.4.5770.  Under the Sync tab I have selected Available offline.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey chzuck, let's jump right into this! 

    As a first step, can you check the app's current syncing status to make sure it's updating properly? You can find this by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

    Do you right click on content inside your Dropbox folder, when you notice that the "available offline" is missing? Can you send me a full screenshot of what you see when you right click on a file/folder?

    Keep me posted!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    chzuck wrote:

    I am running the latest version of Windows 11. ... Right clicking does not give me an option to make available offline.

    After you right-click, make sure you also select Show more options. Windows 11 hides a lot of context menu items under a sub-menu.

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