Re: My app is stuck syncing content. How can I check exactly which files are syncing?

Thanks for your quick reply Lori.

I have no memory of turning early releases on, but as a long-time user, maybe I forgot from a long time ago.  I turned that off, then installed dropbox with the result that my version is now 132.4.3800.

Still no extra options on Settings - Account tab in response to alt-h or space bar; nor any errors listed in response to View Sync Issues.

Any other ideas?

Thanks, again, Lori.

Yes I reviewed that long list of things to try before posting here.  I've done all the steps possible.  Yes I have disk space.  Yes I have an internet connection.  Yes, I reinstalled the Dropbox app.  Yes, I have restarted the app and the computer.  Yes, I have given it plenty of time to update.  Yes, other files I save to synchronized folders get updated within a few seconds.

No, I have not checked the filename for invalid characters.  No, I have not checked to be sure the file is not locked as in-use by another application.  No, I have not checked to be sure the file is not read-only.  Because the Dropbox just says status "Syncing..." and "No errors" for both personal and business Sync Issues.  So, I have no clue at all what file(s) is(are) the problem.

A

Hi Lori,

IDK how that will help, but sure.

The Dropbox system notification area icon looks like this:

The Dropbox system notification icon mouseover:

Right click Dropbox system icon - click person icon in upper right corner - click view sync issues and get this:

Right click Dropbox system icon - click person icon in upper right corner - click preferences - click account and get this:

Right click Dropbox system icon - click person icon in upper right corner - click preferences - click Sync - click Personal and get this:

Then click PROTO (my business account) and get this:

Hi Lori,

Now I seem to be at 133.4.4089.  How can I tell if I'm on a beta release?

I did turn off early releases and reinstall.  I'll do that again and let you know what happens.

First time I turned off early releases, I followed that by reinstalling DropBox.  It is not at all clear when a beta release is being used.  But the reinstall must have seen a beta was in use and installed another beta.

I checked and found that early release was unselected (off).

Next I uninstalled dropbox.  Then installed afresh, being careful to install with same options so thousands of files don't download to a new place.

After that installed, I could get access to the extra buttons on Preferences - Account tab by alt-h

   although right now I alt-h, again does nothing on that tab

After letting synchronize work for a long time, I clicked on the two buttons referenced in a much earlier message in this thread to fix things like hardlinks and something else.  That did not seem to do anything.

Eventually the synchronizing finished with some errors.  The sync errors listed several folders.  I tried making them not readonly.  That did not help.

It would sure help if the sync errors listed the full path of the files or folders with problems, not just the name.  Some had many occurrences.

rebooted and restared DropBox on my PC a bunch of times throughout the above.

I turned off selective sync for the problem folders.

Then reselected those folders.  That fixed the errors.

I have the same problem. Files continuously synching. I'm running V210.4.4854. How do I fix this?

If you tried my previous suggestions and this persists, could you send us a screenshot of the app's status Charlvh?

I see, thanks for clarifying that for me Charlvh 

At this point, you can try signing out of your account from the app's preferences and back in.

If the issue persists after that, let us know and we'll reach out via email to investigate further. 

Thanks so much, this worked perfectly. All good now. Much appreciated.

No biggie Charlvh - I'm glad to hear you're back up and running and thanks for keeping me in the loop too.

See you around the Community and take care!

Hi Charlvh, I am glad to see you got all your files fully synced on your Dropbox account thanks to Walter 's assistance 😎.