Forum Discussion

NLC99's avatar
NLC99
Helpful | Level 5
3 months ago

Re: The desktop app always shows as syncing on Mac OS

I have spent a couple of hours going through files and finally found one with a sync error icon. I unsynced and resynced and the error has cleared! Not sure why this didn’t show up as a sync issue on the “Sync and Storage” page of the app, but the problem is solved. 

2 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Amazing news there NLC99!

    Happy to see that your issue is now resolved!

    if you need anything else, give us a shout. ☺️

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there NLC99​  and welcome back to the Dropbox Community! 😊

    I am glad to see your issue is resolved, sometimes a small refresh is all it takes to clear things up. Thank you for coming back to update the thread - it really helps others who may run into the same thing!

    By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. I’d love to know... what’s your favourite Dropbox feature? I always enjoy hearing what people find most useful.

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!