Re: The Requested Operation Couldn’t Be Completed error - Dragging & Dropping into Files app on iPad

Hi Kay V., thanks for reaching out to us here!

Perhaps instead I can suggest taking this action through the Dropbox app instead. To move a file within the app, you can tap the "..." button next to the desired file and choose "Move" from the available options.

Also, if you need to quickly open a file in Dropbox that you have open via the Files app, you can press and hold the file to open the menu and choose "Open in Dropbox" so that you can take the relevant actions from there.

Let me know if this helps!

Hi Daphne,

thanks for your reply. I was aware that you can move files using the Dropbox app. The question remains, why it doesn't work using the iOS files app, contradicting the manual of your website?
https://help.dropbox.com/en-en/installs-integrations/mobile/ios-files-app 
I mean this is a really basic function so it shouldn't be that much of a problem. I like the iOS file app better because the layout is much clearer and I I can use different cloud solutions. 
It does work with Onedrive though, so Apple I assume Apple isn't the culprit?

Will the issue be solved in the near future?

Thanks a lot

Kay

Thanks for getting back to me here Kay V..

I'm looking into this on my side, so please bear with me while I do some digging.

In the meantime, can you just confirm for me which version of the mobile app you have installed? You can check this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon and then checking under "App version".

Keep me posted!

Hi Daphne,

I'm using the latest version of the Dropbox App, so 190.2.2.

Thanks for your effort and best of luck!

Kay

Btw: This issue has been around for awhile:

https://www.dropboxforum.com/t5/Dropbox-files-folders/The-Requested-Operation-Couldn-t-Be-Completed-Dragging-amp/td-p/396612

Thanks for the info Kay V.!

Can you just clarify for me, does this error occur only when trying to drag and drop the file? Or do you get the same error when you select the file and choose the move option there?

Thanks for that Kay V..

Could you just try disabling and then enabling Dropbox as a location within the Files app?

To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

Hi Daphne,

I just followed your instructions of disabling/re-enabling Dropbox on the Files app, and I’m still getting this error.

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Daphne wrote:

Thanks for that Kay V..

 

Could you just try disabling and then enabling Dropbox as a location within the Files app?

 

To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

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I tried it and it didn't work either, sorry.

Thank you both Kay V. and Willeverywhere for your updates and sticking with me so far!

I'm still looking into this on my side and I'll keep you updated with my findings here.

In the meantime, the workaround I can suggest for now would be what I outlined previously here. Thanks for sharing your workaround for this too Willeverywhere, perhaps if you're using the same app Kay V. you can try this out.

If there's anything else I can help with at the moment, please feel free to just give me a nudge here.

Hope you have a lovely weekend ahead - thanks!

Hi Daphne,

any progression yet?

Best wishes

Kay

Thanks for your updates here!

I don't have any news to share on this at the moment, however to expedite the matter I'd suggest reaching out to our Support team as it could help with the investigation by our specialists.

Please submit a ticket with our Support team with the options available here based on your current plan. If you have any trouble with this, let me know and I can reach out to you directly.

If you can create a ticket, please let me know the ticket number here (eg. #1234567) so that I can follow up there with the info provided here and make sure it goes to the right place.

Let me know if you have any questions!

Thanks for getting back to me here Kay V.

No problem, I've just reached out to the email linked with your profile here so that we can look into this further. When you have the chance, please check your inbox for my message and we can take it from there.

I understand that there are others here who are having the same issue, and I've made sure to pass this on. Doing a little further investigation through our Support channel allows us to have a look into this alongside some device specific info too.

Cheers!

Thanks Daphne!

Thanks for the update Kay V.

I did indeed receive that info, thanks for checking on that with me!