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Mark
Super User II
Super User IIRe: Your Dropbox is full and no longer syncing
So, there is a risk if you are over quota as while it hasnt happened previously the terms and conditions do state that they can delete files or accounts which are consistently over quota.
I do suggest removing files from the account to reduce the quota. You can also look at notifications at www.dropbox.com/account
3 Replies
- Thank you, Mark! Will they notify before they start deleting? And by notify, I don't mean telling folks to upgrade or that it isn't syncing. I mean straight up telling a person that they will start deleting by <insert date>.
I'm surprised it uploads at all if it's over and that they would then have a problem with what their app allowed.
The link was helpful, as I discovered I could unsubscribe from general space limit notifications. They sent them way too often. Hopefully they will still tell me if they plan to delete, as I'm waiting on a new computer. - Mark
At a guess they would tell you - they certainly tell people before they close accounts for inactivity.... however, whether you get/read/acknowledge is a diff matter!
- Megan
Dropbox Community Moderator
Hi Frustrated customer, how are you today?
Please be aware that Dropbox will not delete any of your files if you're over-quota. If your Dropbox folder becomes over quota, all that should happen is that syncing stops.
As Mark pointed out, if you keep the account active (and by that I mean simply accessing the account) and somewhat below its quota, there's no fear.
Dropbox wouldn't take any action without informing you via email first, unless you breach our terms of service.
If you have any questions, let me know.
