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tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view the file. I contacted the person that shared the link and he said as far as he can see it is not shared with me. He unshared the file and deleted it. But the shared link message keeps coming up on my phone. I tried deleting the app and reinstalling it but that has not helped.

 

Does anyone have any ideas how I can get rid of this message.

Dropbox Basic
Mobile
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shared links
  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

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  • nagisalin's avatar
    nagisalin
    Explorer | Level 3
    2 years ago

    My device is Iphone8 with Os 16.5.1

    and my app version is 366.2.6

    I have no any updated option in app store so maybe it's the latest version

    and this issue is related with os version?

     

    This situation is happened only in mobile apps too.

    using website won't popup the error share link modal

     

    I have been clear my mobile app’s cache and reinstalled but no useful

    Wish can solve the issue~ thank you for your help~

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nagisalin - sorry to jump in here, but would it be alright if we sent you an email to have a further look internally?

  • nagisalin's avatar
    nagisalin
    Explorer | Level 3
    2 years ago

    Actually after yesterday, that popup link is over 🎉.

    But I don't think I have done anything?

    Thanks for help~

     

    I guess this issue happened

    when A shared a link to B

    if B has not been opened mobile App but delete the shared link from other device(such as web)

    This issue will happen and that's why the link can not find in share Tab
    (because already delete by self)

    I just supply my action, maybe team member can try reproduce this issue with some step~

    Thank you~

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm glad to hear it's sorted now and thanks for the update nagisalin 

     

    See you around the Community and take care! 

  • leoo's avatar
    leoo
    Explorer | Level 3
    2 years ago

    I'm having the same problem. Annoying pop up message "File Shared with You" every single time I open the app.

    I've tried everything: clear cache, re-installing the app, deleting app + restarting iphone + installing again, etc.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi leoo ,

     

    Are you able to tell us which is the app version and OS in case ? 

     

    If you try to access this page, would it be there by any chance ? 

     

  • leoo's avatar
    leoo
    Explorer | Level 3
    2 years ago

    Hi DBX_Pedro 
    iOS 18.0, Dropbox version 396.2.6
    Nothing in this page, zero shared files

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    leoo, can we log a ticket for you as well and investigate what may be happening internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation leoo - you've got :envelope:

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