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Forum Discussion
Sharing: Failed to load sharing screen, could not retrieve sharing information
When I try share any folder I get this error pop up as soon as click on share or invite to folder.
I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome and Safari.....
No matter what I cannot share any folder this morning. This was working last night with no issues.
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- I am on my mobile. Struggling to find the camera icon… I am typing in the content box but I only see the thumbs up and likes counter above the box.
I tried clearing the cache and also reinstalling with no success. - Nancy
Dropbox Community Moderator
Thanks for giving this a go! Sorry to hear it didn’t work.
As for the screenshot, can you try uploading it via your desktop instead?
Let me know, if you still can’t see the option from there.
Yes I have tried both both desktop and mobile with the same results. Cleared cache, different browsers. Mobile is where I need for it to work.
- I know others have had the same issues, but I haven’t seen any resolutions. When I try to share a folder, as soon as I tap “Invite to folder”, I get a popup stating “Failed to load sharing screen / Could not retrieve sharing information.” Also, if I tap “Folder settings”, I get a popup stating “Failed to load setting screen / Could not retrieve settings information.” This occurs in the Dropbox app on my iPhone 13 (iOS 17.1.2), as well as in Chrome and Firefox on the same phone. (I can’t access Dropbox from my company-issue laptop.)
I can generate a share link and send it to my wife’s iPhone 14, but the share doesn’t work when she selects Join. - Megan
Hey there, skreidle, thanks for posting here!
If you have some screenshots, they'd definitely be more than welcome.
Have you tried clearing the app's cache and/or signing out and back in since you first noticed this?
I've also merged you into this relevant thread, where others have experienced the same issue. Can you try some of the troubleshooting steps mentioned here, and let me know more?
Keep us posted!
- When trying to share from mobile. Tried using iOS 17.2.1 on iPad and iPhone. Cleared caches, tried edge, safari, and chrome, tried uninstalling and reinstalling app. What else is suggested?
