Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

sghayes1981's avatar
sghayes1981
New member | Level 2
3 years ago

Sharing link Mac Dropbox doesn't work, and it says that the file has been deleted.

Hi!  So, with the recent updates, and the issues related to syncing for the Mac on Dropbox, I've had some trouble with a process I've done without issue for years.  This is only on the Mac version.

 

So, here's the deal:

 

1.  I'll save a file from InDesign as a PDF

2. I create a link to the file, and share it with collaborators who need to view it.  

3. If I edit the file and save it again, even with the same name, the link will no longer work, saying the "file has been deleted".

 

It used to be that the same link would work, unless I changed the file name.  On the PC version, it's perfectly fine.  Did something change, and is there a work around?  

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sghayes1981, how are you today?

     

    Did you notice that behavior with your shared links, only after you've updated to the new Dropbox for MacOS? 

     

    Also, out of curiosity, which version of our Dropbox app do you use on your Mac? You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over it. 

     

    Also, do you save any changes to the existing files, or save as new files, with the same name?

     

    Let me know more!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!