Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Smart Sync has disappeared from context menu
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?
I have tried all of the solutions that I can find throughout this community to no avail.
- Deleting the cache files
- Uninstalling and reinstalling (Including a restart of the Macbook)
- Restarting the Macbook
- Checking and unchecking the 'save hard disk space automatically' in Dropbox app preferences.
- I have also looked everywhere in the Dropbox webpage for the 'turn smart sync on' checkbox but it doesn't appear to exist. I imaging this was taken out since the previous posts which mention it.
- There is also no option to check or uncheck smart sync in my app preferences. Nor any mention of smart sync.
I am running MacOS Big Sur Version 11.0.1.
Dropbox says it is up to date when I hover over the icon (154.4.3932)
I'm really at a loss of what to do next. I've lost a days work trying to sort this out and haven't heard back from support since emailing them.
I've attached an image of what I see when right clicking on a folder.
Regards and thanks in advance!
Aegon wrote:
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?
You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.
19 Replies
Replies have been turned off for this discussion
- Josh,
We’re been silly. Of course the blame is on us waiting (and paying) for YEARS for Smart Sync to return.
I think it’s just time to move on and unsubscribe Dropbox. Sorry to come to that conclusion. Sad. I am having the same issues on my laptop - Windows 10. The Dropbox menu options to not show up when I right click on the Dropbox folder. I have been attempting to resolve the issue with Dropbox email support but that has not resolved the problem nor have they been very responsive.
I have reinstalled the app, modified the registry menu... haven't resolved the problem.
Any help would be appreciated.
- Hannah
Dropbox Community Moderator
Hey billstangel, sorry to see you're having issues with this.
Can you please clarify if you're just missing the options to make your files online-only/available offline, or all Dropbox context menu items?
Also, which version of the Dropbox app do you currently have installed and what's the sync status?
You can see that by hovering over the Dropbox icon in your system tray.
I did a reinstall this week (and multiple times in the past) and I believe I am using the current stable version. I have turned off the option to work with beta releases. I do not see the version when I hover over the icon in the tray... All that is visible is the word Dropbox. None of the Dropbox menu items are visible when viewing the folders (right click) in the Explorer app.
I am not finding the version of the app that I have installed, but the file version of the Dropbox Update Setup is as follows:
- Walter
Could you download and install the latest version of the desktop app from this page and let us know how it goes billstangel?
Just found the version - I was looking at the wrong tray icon... here it is: 167.4.4719 I just did an uninstall and reinstall with this version. When installing, it offered to put all folders in my Dropbox folder in 'online only' mode. I did accept this option for most of the files/folders. It is now indexing files and it will take some time. I do not see the Dropbox menu options when I right click, but I will let it get through the indexing and revisit this tomorrow.
- Megan
I am also having this problem. None of the things mentioned before is working. I just reinstalled V182.4.6427. All files are updated.
I just have the option of saving locally or just online. I don't have enough space to save the files I need locally, and I don't have the option on the "General page" of preferences to switch on smart sync anymore.
- Walter
Hi MariaFestli, sorry to hear you're having issues with this.
Can you please send us a screenshot of the options you get when you right (or control) click on your files in your Dropbox folder?
Also, can you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located?
