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TK76's avatar
TK76
Explorer | Level 4
2 years ago

Suspended sharing activity because of a violation of Dropbox’s Terms of Service

Hello,

I've been having trouble sharing a file or folder for days I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work. 

 

Error Messages
Share
shared links

22 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Yes, that would be the best course of action at this point McnieceJ 

    Let me know if anything else comes up!

  • McnieceJ's avatar
    McnieceJ
    New member | Level 1
    10 months ago

    No they haven't tried to contact you guys directly. I'm not apart of their dropbox team I just work with them in the business.

    Will he need to contact you directly?

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey McnieceJ - sorry to hear about this.

    When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead? 

    Did they try contacting us from their end directly by any chance? 

  • McnieceJ's avatar
    McnieceJ
    New member | Level 1
    10 months ago

    Hi Dropbox,

    One of my staff is receiving this error can you please help resolve this?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    No worries Robin2025 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Robin2025 - thanks for bringing this to our attention.

    Would it be OK if we sent you an email to have a further look internally? 

  • Robin2025's avatar
    Robin2025
    New member | Level 1
    11 months ago

    Hi i am also no longer able to share my files or folders.

    reading the terms again it doesn't seem i have violated any of them.

    can you please help...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see that you didn't receive my email, Angelines. 

     

    Thanks, however, for the ticket number. 

     

    It's been passed along to the appropriate team, so you'll be getting a response the soonest possible.

     

    Have a great weekend!

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