Sync has stopped working

Jay,

That seems to have worked!  My heartfelt thanks to you and your colleagues for all the help that you have provided.  Geniuses!

Jeff

No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

Enjoy the remainder of your week!

Dropbox has stopped syncing. I have been using Dropbox for years. 

I have downloaded the Dropbox install and installed everything again. Dropbox will sync for awhile, then stop again. This has been going on for a couple of weeks. 

I'm not using the Dropbox Lite version. At least, I don't think that I am.  I have version 178.4811.

I seem to have plenty of space. I have used 41%. 

I'm using windows 11 OS. 

Thanks, 

Hey ecthompson, thanks for letting us know.

Can you please hover over the Dropbox icon in your system tray and let us know the sync status of the app?

Also, make sure to check out these steps, to see if they help.

Status - Up to date. 

Of course, I have just re-installed Dropbox yesterday. Everything will work fine for a couple of days then something happens and dropbox is gone from the system tray. 

Thanks, 

Thanks for the additional info on this.

Have you tried uninstalling the Dropbox app, restarting the PC and then reinstalling, to see if that helps in a more permanent way?

If that doesn't help, I would suggest a more advanced reinstall of the desktop app as well.

Not able to use dropbox app since many days. Installed and reinstalled so many times. It just keeps showing "indexing...." or "sync... x number of files".  Tried installing it on another computer and there too it has stuck on particular number of files. Have been in conversation with support since many days. But no outcome. I reduced number of files to 25 MB ( 8 files ) total in Selective Sync. But it neither uploads any new file, nor allows to download any older file. Trying to get a link, or trying to go to dropbox URL shows "there was an error trying to access the file" . 
It's 300 GB of files, so I can't even think of downloading them separately. 

Sorry to hear about this, Vishwas Gagrani.

Can you please give us the ticket number for your communication with our support team, so we can look into it?

When did you start noticing this issue? Was there some kind of update on Dropbox or your computer before this happened?

deleted dropbox. reloaded dropbox. has been working every since. Thanks. 

Current ticket number #22560518

I first noticed it around 12 June 2023 

I noticed my files were not sync since 19 May 2023. 
I complained at ticket number #22178945. 

It kind of sorted out but left me with a lot of huge duplicate folders. 

It happened again in between in July. But after 5-7 days it got sorted out automatically.  ( #22455868)

And after then it happened again , after I renamed a folder ( That's what I think causes problem - renaming a big folder seems to be messing up all the existing links ). #22560518. And since then I think almost 1 month has passed.