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xiangyu lin's avatar
xiangyu lin
New member | Level 2
2 years ago

Sync status shows that 3 files are unable to sync - What can I do?

my dropbox laptop always told me that 3 files are unable to sync, and other files just waiting for these three files for almost 1 week. How can I deal with these situation, it is very disappointed that all my work on Dropbox donot sync as usual!!!!!!

 

desktop
sync

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see that you're having this issue, xiangyu lin.

     

    Are you able to determine which 3 files are causing the issue?

     

    You might see them in your Dropbox folder with a blue circling arrow icon on them.

     

    Also, if you click on your Dropbox icon, then on your initials/profile pic/gear icon and then on "view sync issues", what do you see?

     

    Let me know and we'll go from there.

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