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Mark4818's avatar
Mark4818
Explorer | Level 3
2 years ago

synchronizing on Mac has stopped

Synchronizing on my Mac stopped working. Re-installing Dropbox did not solve this.

Anyone suggesties how to solve this?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Mark4818, thanks for bringing this to our attention.

     

    Could you clarify exactly what you mean by the syncing has stopped?

     

    What message do you see when you hover over the Dropbox icon in the menu bar? Do the files in the Dropbox folder have any syncing icons on them?

     

    Any other info or screenshots would be helpful!

    • Mark4818's avatar
      Mark4818
      Explorer | Level 3

      Jay, after having (re)installed Dropbox at my new MacBook, actually no files at all appear in the Dropbox folder.

      The Macbook itself is recognized and connected to my Dropbox account. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi Mark4818, sorry for jumping in here. 

         

        Do you mind sending over a screenshot of your Dropbox app’s syncing status, as well as its app version? 

         

        Also, do you mean that you were previously seeing files within your local Dropbox folder, and they’ve now disappeared?

    • ALBERTO70's avatar
      ALBERTO70
      Explorer | Level 3

      I DOWNLOADED NEW VERSION ON JAN 2023 DROPBOX, BUT ON MAC NOTHING WORKS. INDEXING ALWAYS ON AND NO MORE SYNCHRONIZE NOTHING! 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey ALBERTO70, sorry to hear about this.

         

        Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

         

        If the number of files the app is trying to index or sync has not reduced for a while now it might be worth checking out the troubleshooting steps outlined in this article.

         

        In any case, keep us posted!

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