Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Scrapper's avatar
Scrapper
Explorer | Level 3
2 years ago

Syncing Computer is stuck

On Friday, Dropbox Corporate made a change in sync and said they were monitoring it. My 22 files went away, but more came because I have been working on the computer a lot. It has never caught up. At one point, it told me it couldn't because my hard drive was full. I have eliminated 20% of the GBs but it is still stuck with 164,000 files being updated. Since last night, there have been no changes.

 

I have version 181.4.5678.

 

I have a second machine, and it seems to be syncing correctly.

 

Ticket #22572398: Dropbox Support Chat

 

 Teri

desktop
sync

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Scrapper, thanks for bringing this to our attention.

     

    As you're already on a support ticket, it would be better to continue with that agent as they have access to more account and device-specific information.

     

    Keep me updated with any progress!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!