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Tecka's avatar
Tecka
Explorer | Level 3
3 years ago
Solved

Syncing does not work on the device

Syncing on the home computer stopped working last night.

10 minutes last

Constantly blue icon and "Waiting for synchronization" status.
Restarted the application, reinstalled, changed the folder.
If you add a file on the second computer, it will appear on the home computer, and if you add a file on the home computer, "Waiting for synchronization".
Files that were modified on the home computer were deleted during synchronization from the work folder - there are no versions left.

Sorry for my google translate English.

desktop
sync
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, Tecka.

     

    Other than your proxy, do you perhaps have any other security programs, like an antivirus, a VPN, a firewall, etc. that could be blocking Dropbox?

     

    If so, can you temporarily disable them, to see if that helps?

6 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tecka, thanks for posting about this here!

     

    Can you let me know what’s the exact OS version of the device with the syncing issue? Also, what’s the app version of your Dropbox app? 

     

    Did you get a chance to restart your computer since the syncing issue occurred?

     

    Give me a nudge when you’ve got more info.

  • Tecka's avatar
    Tecka
    Explorer | Level 3
    3 years ago

    Hi, Nancy.

    Windows 10 Pro, 21H2 19044.2130

    Dropbox 159.4.5870

     

    Proxy turn off.

    I selected only newly created folders in the synchronization settings - the status is "waiting".

     

    >Did you get a chance to restart your computer since the syncing issue occurred?

     

    Many times. Reinstall Dropbox twice - to the same folder first, to another disk second.

    All files (more than 4000) are synchronized except those created in the last 4 days.

  • Tecka's avatar
    Tecka
    Explorer | Level 3
    3 years ago

    If I copy a file (which has been waiting for synchronization for a couple of days) by anydesk from the Dropbox home folder to the Dropbox folder on my work computer - it is marked as synchronized on the home computer.

    Synchronization is performed only in one direction - from work to home.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, Tecka.

     

    Other than your proxy, do you perhaps have any other security programs, like an antivirus, a VPN, a firewall, etc. that could be blocking Dropbox?

     

    If so, can you temporarily disable them, to see if that helps?

  • Tecka's avatar
    Tecka
    Explorer | Level 3
    3 years ago

    Hannah, it`s magic.

     

    Turn of antivirus - works.

    Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Great news, Tecka!

     

    I'm glad you were able to figure this out.

     

    If you need anything else, make sure to give us a shout.

     

    Have a wonderful day!

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