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johnrinek's avatar
johnrinek
Helpful | Level 6
4 years ago

Syncing icons on the files in the Dropbox folder have changed

Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880

desktop
GUI
sync

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  • allyf9's avatar
    allyf9
    Explorer | Level 4
    3 years ago

    Hi all, 

    Still a problem here in January. No updates have changed it back. 

    Thanks to everyone who have tried to keep this issue prominent. I'm hoping they will work with me as well to revert the icons. 

    @dropbox, please add an extra icon to indicate this important information once again.

  • arronhawk3's avatar
    arronhawk3
    New member | Level 2
    3 years ago

    Correct the highlighted errors and try again

     

  • rusdom's avatar
    rusdom
    Collaborator | Level 9
    3 years ago

    Since it doesn't seem there will be a change back to the old sync icon meanings, any word on if we can just simply get one more icon to denote if a folder has mixed online/offline files in it? This one update would fix so much of the problem. Reverting back to the old/better sync icon meanings would solve the problem best... But since that doesn't seem to be an option, just adding one more icon to show if a folder has mixed online/offline files would be tremendously helpful. Honestly, this is a constant/daily pain that takes hours of my time to work around—ie searching through thousands of folders, all with the same cloud icon, to try to find any rouge filed buried within that can be made Online Only. I can't say enough how incredibly much it would help the situation if Dropbox could just add one more icon to denote if a folder has a mix of online/offline files. 

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