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myriam m.1's avatar
myriam m.1
Explorer | Level 3
9 months ago

Syncing is very slow even after reinstalling

my sincro is very slow, i re-instal l againg an update, but it dosent work properly. any heelpfull tips?
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the additional info, myriam m.1!

 

If you go to your Dropbox preferences, in the "bandwidth/network" tab, is your bandwidth set to "don't limit"?

myriam m.1's avatar
myriam m.1
Explorer | Level 3
9 months ago

yes, thats  already  done,  its not s

 

elected

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the screenshot, Myriam!

     

    Can you also check how many files you have in your Dropbox folder?

     

    If they're close to 300K, can you reduce them a bit with selective sync, to see if that helps at all?

  • myriam m.1's avatar
    myriam m.1
    Explorer | Level 3
    9 months ago

    i  have 1,4  T   left, i dont think  its   that.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    It doesn't have to do with the size, but with the number of files, actually.

     

    Let me know if reducing them makes any difference and if you get the red X icon again, please send us a screenshot of that as well, Myriam.

     

    Thanks!

  • myriam m.1's avatar
    myriam m.1
    Explorer | Level 3
    9 months ago

    hello hannah, i delete  files but  its  dosent work properly  the  sincro,   i  dont  know how to solve   this  problem :((

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi again, Myriam!

     

    Did you delete them from the Dropbox folder or did you unsync them with selective sync, as we discussed?

     

    Also, there's a new version of the app that came out yesterday; if your app hasn't been updated yet, you can reinstall it from the page I gave you.

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