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LangeRC's avatar
LangeRC
New member | Level 2
2 years ago

The desktop app isn't syncing all the files, since some files never make any progress

My companies Dropbox for Business account is not syncing properly. My computer says 182 files syncing but never makes any progress. Other employees have different amounts stuck not syncing. I have cleared my cache and restarted Dropbox. I have tried connecting to different internet connections. I have tried uninstalling Dropbox and reinstalling it. 

 

Any help?

desktop
dropbox business
sync

2 Replies

  • LangeRC's avatar
    LangeRC
    New member | Level 2
    2 years ago

    Some files will sync and others are just stuck in purgatory.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LangeRC, thanks for bringing this to our attention.

     

    Are these files in different folders or in the same location?

     

    Could you let me know what OS and Dropbox desktop application version you're running on your machine?

     

    This will help me to assist further!

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