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RaphN's avatar
RaphN
New member | Level 2
4 months ago

The desktop app on my Mac is stuck on 'Indexing'

Operating System/Browser (if using the web)
MacOS12.7.6
Dropbox App Version (if using the app)
231.4.5770
Syncing Status
Indexing frozen

I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue? When I look online through a browser some of my files have a Cloud symbol with exclamation mark. I want to download files off the cloud to work on but unable.

desktop
Mac
sync

14 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update here, monoman.

    Would you mind using our selective sync feature to reduce the number of folders/files in your Dropbox folder and letting us know if that helps at all?

  • monoman's avatar
    monoman
    New member | Level 2
    3 months ago

    I'd done that already

    I've now reduced the number of files on my HD by 200gb to give it a bit more space to work. 

    Now a percentage is visible indexing  

     

  • monoman's avatar
    monoman
    New member | Level 2
    3 months ago

    i just watched it inch up from 95 to 100% while indexing - at 100 it failed and the progress bar slid back to 0 and it has stalled. 

    So back to the same place even with a much reduced selective sync and loads more space on my drive..? Please help with some other suggestions...?   

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi monoman, I think the best course of action is for us to continue via email. 

    I just created a ticket on my end for you. Check your inbox and reply back to me, thanks!

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