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RaphN's avatar
RaphN
New member | Level 2
4 months ago

The desktop app on my Mac is stuck on 'Indexing'

Operating System/Browser (if using the web)
MacOS12.7.6
Dropbox App Version (if using the app)
231.4.5770
Syncing Status
Indexing frozen

I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue? When I look online through a browser some of my files have a Cloud symbol with exclamation mark. I want to download files off the cloud to work on but unable.

desktop
Mac
sync

14 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey RaphN​, thanks for the screenshot! 

    Can you clarify how long the Dropbox desktop app has been stuck at 'indexing'? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? 

    On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?

    Keep me posted!

  • RaphN's avatar
    RaphN
    New member | Level 2
    4 months ago

    Hi Hannah, I restarted my Mac but as you can see its still says "indexing (25%)

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey RaphN, thanks for your post and sorry to see that you're having this issue.

    Apart from restarting your computer and the Dropbox app like Mark suggested, can you also send me a screenshot of the icons next to your files? The ones you mentioned appear when looking at your files online.

    Thanks in advance!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Have you tried a reboot at all? Restarted Dropbox?

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