The desktop app on my Mac is stuck on 'Indexing'

Hi monoman, I think the best course of action is for us to continue via email. 

I just created a ticket on my end for you. Check your inbox and reply back to me, thanks!

i just watched it inch up from 95 to 100% while indexing - at 100 it failed and the progress bar slid back to 0 and it has stalled. 

So back to the same place even with a much reduced selective sync and loads more space on my drive..? Please help with some other suggestions...?   

I'd done that already

I've now reduced the number of files on my HD by 200gb to give it a bit more space to work. 

Now a percentage is visible indexing  

Thanks for the update here, monoman.

Would you mind using our selective sync feature to reduce the number of folders/files in your Dropbox folder and letting us know if that helps at all?

on disk 

in dropbox online

I've signed in and out but no change. It's completely unresponsive to new files / changes on my computer. 

I shared some links to old files (Listening Versions + Sweet Feather) yesterday - these have been highlighted in the task bar as an update screen grab below. 

any new files i've added to the dropbox folder haven't been uploaded and i'm not able to view / share them.  it's only registering changes / shares to existing files. 

Hey RaphN​!

How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties by clicking "Get info".

One last thing I'd recommend is rebuilding your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings that may have been changed, without affecting or removing your files. You can do this by following these steps:

-Click the Dropbox icon in your menu bar.
-Click your avatar (profile picture or initials) in the bottom-left corner, then select Preferences.
-Select the Accounts tab.
-Click Sign out under the Accounts tab. Dropbox will then prompt you to re-enter your account information.

Hi Nancy​ 

Version - 232.4.5926 

It doesn't say anything other than "Indexing..."

  Model Name: MacBook Pro

Monterey 12.5

  Model Identifier: MacBookPro18,2

  Chip: Apple M1 Max 

Hey monoman. Does your desktop app show how many files it’s stuck indexing, or it doesn’t provide any further details? Feel free to send me a screenshot as well, if you wish.

Other than that, I’d like to know the current app version of your Dropbox app.

hello - is there a fix for this other than restarting? Those have not worked for me. 

Other things I've tried... 
Reinstall Dropbox app
Pause / Restart Sync 
Remove last files I put in the dropbox folder
Check all security permissions 

It has been around 3 days indexing now - the desktop app won't acknowledge any changes in the folders. No changes are seen online in the browser version either. 

Please help dropbox is the core of my workflow so will change that if not resolved.  

Hey RaphN!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.