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Forum Discussion

plambeth06's avatar
plambeth06
New member | Level 1
2 years ago

There is a Dropbox Transfer on my account that I didn't send

I got an email that I sent a file transfer.  I did not create this transfer nor the file. I got an email that I had recieved a file transfer from me.  Again I did not send. No one else has access...
account access
Dropbox Transfer
security
plambeth06's avatar
plambeth06
New member | Level 1
2 years ago

Here is screen shot of email. It looks just like "real" ones I have done before.

I blocked out my email address and the link web address

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey plambeth06!

Would you mind grabbing a screenshot of this page, and attaching it here in order for us to have a visual? 

  • plambeth06's avatar
    plambeth06
    New member | Level 1
    12 months ago

    Here is screen shot the one with the arrow is the one I did not create. I did not create that file or create the transfer?  It is a list of my husband's phone contacts

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      In that case, could it be that you or your husband somehow initiated that transfer by accident plambeth06?

      Are you able to delete it through the ellipsis button?

      • plambeth06's avatar
        plambeth06
        New member | Level 1
        12 months ago

        I was hoping there was some way for Dropbox to be able to identify has this happened?  My husband should not have access, he does have a computer that had Dropbox at one point, but I changed the password before this happened (earlier in November) on Dec 4 and then again once I found it happened.  I have not deleted it because, I was hoping support could track it.   Like the location, IP address etc I don't want to have to setup a whole new account.

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