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Forum Discussion
There is a Dropbox Transfer on my account that I didn't send
I got an email that I sent a file transfer. I did not create this transfer nor the file.
I got an email that I had recieved a file transfer from me. Again I did not send.
No one else has access...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey plambeth06!
Would you mind grabbing a screenshot of this page, and attaching it here in order for us to have a visual?
Here is screen shot the one with the arrow is the one I did not create. I did not create that file or create the transfer? It is a list of my husband's phone contacts
- Walter
In that case, could it be that you or your husband somehow initiated that transfer by accident plambeth06?
Are you able to delete it through the ellipsis button?
I was hoping there was some way for Dropbox to be able to identify has this happened? My husband should not have access, he does have a computer that had Dropbox at one point, but I changed the password before this happened (earlier in November) on Dec 4 and then again once I found it happened. I have not deleted it because, I was hoping support could track it. Like the location, IP address etc I don't want to have to setup a whole new account.
- Walter
While I can't promise anything on this, we'd be happy to look into it privately through email at this point plambeth06
If it's alright with you, please let us know and we'll reach out via email to investigate further.
yes please reach out via email
Yes, please reach out via email
- Walter
Thanks for the cooperation plambeth06 - you've got e-mail. Whenever you get the chance, please have a look at your inbox and we'll take it from there.
