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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • WillGood's avatar
    WillGood
    Helpful | Level 6
    7 years ago

    Would absolutely love to have this feature back - it seems absurd to me that the estimated time to sync feature has been removed (and no explanation). 

    Absolutely critical piece of info for my team and our workflow when sharing large video and photo files. 

    Been with dropbox for years but would have to leave for another company unless they turn it back on.

  • furtonb's avatar
    furtonb
    Helpful | Level 6
    7 years ago

    A deadline passed since my previous post, I would like to thank the Dropbox team for all the inconvenience that removing this feature caused us.

    Still no official update? "Suprising".

  • shorthop3's avatar
    shorthop3
    New member | Level 2
    7 years ago

    Please bring back the estimated time to sync. I need to be able to tell clients when the files I upload will be available.

  • graystate's avatar
    graystate
    Helpful | Level 7
    7 years ago

    Another day uploading a large file for a client. Another day I hover my cursor over the Dropbox icon, then remember I can no longer give them an estimate of when it will arrive. As a freelancer who works from home I now look just that bit less professional. Clients love to hear 'I don't know'.

  • graystate's avatar
    graystate
    Helpful | Level 7
    7 years ago

    Ok, this is just S**T. I'm uploading files to send to a sick friend. Every 5 minutes I go back to look. No, not uploaded yet...5 minutes later...nope, not yet...5 minutes later...nope, not yet....5 minutes later...nope, not yet...

    Do I have ANY VAGUE IDEA how long they will take? Nope

    Thanks a F***IN heap to whoever made this RIDICULOUS decision.

    Have Dropbox woken up to their appaling mistake yet?...nope, not yet.

  • DiogoWasTaken's avatar
    DiogoWasTaken
    Explorer | Level 3
    7 years ago

    Dropbox, here's a thought: if you don't want to give time estimates, which I understand (even if I don't agree) how about a progress bar on the tooltip?

    Simply knowing how much (percentile) I've uploaded so far WOULD help.

  • DiogoWasTaken's avatar
    DiogoWasTaken
    Explorer | Level 3
    7 years ago

    So I can have a vague notion of how much has been synced at any given time.

    You know why I'm asking for this, too.

  • furtonb's avatar
    furtonb
    Helpful | Level 6
    7 years ago

    I’m not interested in a progress bar, bring the numerical estimate back. I don’t want to eyeball and calculate the remaining times based on proportions or percentages, I want to see an approximated number until my Dropbox folder is up to date, as we did before.

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