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Forum Discussion
mcfinney
7 years agoHelpful | Level 6
Time Left in Sync has been removed from the desktop app
The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?
I'm on Mac OS Sierra 10.12.6
LuisA1 wrote:
Hi everyone,I’m a member of the Dropbox desktop application team.First off, I’d like to thank you all for your feedback on this.Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available.We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you!Hi all,
I've checked with the team and this has been released to the current stable version v73.
It is available now for download, but your devices should also automatically be updated to this version soon.
Thanks once again for your patience and feedback!
223 Replies
Replies have been turned off for this discussion
- ElJayBronxNY7 years agoHelpful | Level 6
I would be okay with some kind of explanation. All I've seen is that the imperious "they" have removed the feature. All this makes the Community do is HATE whoever removed the feature since it appears arbitrary and capricious.
If "they" feel it was not reliable, or whatever, at least they could share with the minions who BY THE WAY PAY THE FREIGHT FOR THIS APPLICATION some explanation for their decision.
For me, I can get a link to the file (in my case usually a video file that lasts 1-2.5 hours and is in 4K and several (up to maybe 15) gigabytes as soon as it has copied to the Dropbox folder (in Windows 10 which I use). I can send my client an email and used to be able to say "It should be available in about X hours". No more.
The current information is useless. The current transmission speed means nothing. It can change, etc.
More useful would be the approximate time to upload (obviously we can't hold Dropbox to an exact schedule here since conditions, including on my own computer and/or Internet connection, can change) and/or the amount received in a form 3.65GB/12.3GB (amount sent over total amount expected). The current format (right now sending an 11GB file out at 922KB/sec) tells me NOTHING that's useful.
SO...IF "they" insist on following this path of removing useful information, it should behoove "them" to explain why and what our alternatives are.
Thanks for listening and, hopefully, responding.
Jay from the Bronx, NY
- harborlighthous7 years agoHelpful | Level 6
Obviously the Project Manager and their team made this decsion. This is what happens with late stage companies. They need to figure out things to do so they can justify their yearly RSU grants, and CIP bonuses.
What needs to be done is the team needs to lose their PM, and they need to reinstate the feature, and then they need to sit down with SLT and maybe even ELT and and do a debrief and figure out how they can compensate their staff on metrics not associated with 'product enhacments' and then they need to rewrite their employee handbook and redo their core values and make sure humilty is #1 - ElJayBronxNY7 years agoHelpful | Level 6
Harbor...what I am missing from your answer is anything that indicates a priority for enhancing the user experience.
I beg engineering or management to communicate back with us here and say more than the feature was removed. It should be either "oops...sorry! We didn't know it was that important to so many people" or "Here's the reason we found it necessary (or advisable) to remove this feature".
Jay
- pepe19677 years agoHelpful | Level 6
Why is this marked as solved? It certainly is NOT solved.
- Rich7 years ago
Super User II
pepe1967 wrote:
Why is this marked as solved? It certainly is NOT solved.
Actually, it is.
A post being marked as solved doesn't necessarily mean that the issue has been resolved. It simply means the original post has received a valid response that addresses the issue. In this case, that response is that the Time Left feature has been removed from the application.
- ElJayBronxNY7 years agoHelpful | Level 6
What bothers me about the "solved" status is it appears that Dropbox after designating it that way doesn't dignify further responses (of which there have been MANY) with a further explanation. That's just not appropriate; we pay for this service and should be entitled to the courtesy of at least knowing why we're deprived of something we felt we could count on.
- pawass7 years agoNew member | Level 2
How is this issue marked as solved?
And why in the world would they remove the feature that shows people when they can expect to have their files. Seriously? I use this ALL THE TIME to let people who are on tight deadlines know when they can expect files to be available.
Im sorry but whoever decided to remove that feature should not be in charge over there.
Please bring it back - a lot of people NEED it.
- pepe19677 years agoHelpful | Level 6
Well "Mr super user", your comment is irrelevant because that's NOT an acceptable solution to any of us paying users!! Until the "estimated time" indicator is returned, my team and I will continue to make lots of noise till a real person from Dropbox responds with an acceptable solution.
- rosephotosau7 years agoHelpful | Level 5
This is a really, very bad fetaure to remove. Why must companies whom we pay tonnes of money to monthly remove useful features? More incentive to move to different platforms for me.
- graystate7 years agoHelpful | Level 7
Following this thread has been very entertaining. There are a LOT of angry users just like me!
I'm wondering if any of you Super Users can give us a hint as to why the feature was removed?
Thanks
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