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AkankshaD's avatar
AkankshaD
Explorer | Level 3
3 years ago

Unable to Access Files in App after Device Name Update

I updated my Device Name to reflect My First and Last Name. Now I am not able to access most of the folders and files through the app. Looks like I may still have access to most through the browser. I need help to restore my access through the app. 

sync

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AkankshaD, thanks for bringing this to our attention.

     

    Could you clarify error you're getting, if any, and what behavior you're seeing?

     

    Any other info or screenshots would be helpful!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you change the user folder name on your machine without unlinking the Dropbox desktop application?

  • AkankshaD's avatar
    AkankshaD
    Explorer | Level 3
    3 years ago

    Yes I reckon this is what I did. How shall I resolve this? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If that's what you did, could you try these steps to resolve the issue on your device?

  • AkankshaD's avatar
    AkankshaD
    Explorer | Level 3
    3 years ago

    Jay, thank you for your help. i followed the steps but the issue continues. I received the same error message as last time. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AkankshaD, can you also try to perform an advanced reinstall as mentioned here? 

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