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Elaine Feng's avatar
Elaine Feng
Explorer | Level 4
2 years ago

Uploading files using the website but I have a sync problem

Hi everyone! My files in dropbox is non syncing, how to solve this problem? Many thanks!
sync
Elaine Feng's avatar
Elaine Feng
Explorer | Level 4
2 years ago

Dear Hannah,

 

Syncing issues occur, when one is using the Dropbox application on their computer.

Does it mean that I must download Dropbox app? But I didn't have problem to sync my files before Sep, 2023.

 

Since you're only using the website, can you clarify your issue?

I can't see the updated files after Sep, 2023 when login the Dropbox website. Before Sep, 2023, I can.

 

Are you uploading files, which don't finish uploading, for example?

Yes, I have uploaded files many times, the problem is that the old files are still there after I upload. 

 

Thanks and look forward to your further guidance!

 

Best Rgds,

Elaine

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Elaine.

 

How are you adding and updating the files in your Dropbox account? Just from the website?

  • Elaine Feng's avatar
    Elaine Feng
    Explorer | Level 4
    2 years ago

    Dear Hannah,

     

    Yes.

     

    Best Rgds,

    Elaine

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, thanks for confirming that, Elaine.

       

      If you look through the files' version history, are you able to see the updated versions of the files there?

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