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Chris R.'s avatar
Chris R.
Collaborator | Level 10
9 years ago
Solved

Where's all the links (green ticks) gone?

I know that the end of Public folder support is from today, but ALL links from my Dropbox folder have now gone. I can't share a file from ANYWHERE in the folder. There are NO green ticks.   I've ...
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  • Mark's avatar
    Mark
    9 years ago
    I'm not wrong at all. See https://www.dropbox.com/help/9199 'Symlinks' section for at least one page where they say you need the original files in the Dropbox folder and links elsewhere. Just because its 'worked until now' doesnt mean it was supposed to.

    And yes. Reinstalling will keep all safe.
  • Chris R.'s avatar
    Chris R.
    9 years ago
    Ok, I downloaded the new Dropbox (it's always done this automatically - why did it suddenly STOP today?) and now I have my green ticks back.

    You did, after all, have a solution that worked for me. For that I thank you.

    But why oh why did you have to complicate matters with all that nonsense about symlinks? They work, they've always worked, they continue to work. Let's leave it there.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey Chris R., 

 

Thanks for the prompt reply!

 

Please note that because you mention that you have Symlinked some items on this device, my idea is that unexpected behaviour is caused because of that. Can you please temporarily disable those links and see if the issue you are experiencing persists? 

 

If you would like more instructions on the process, it'll be a pleasure to follow-up, though in order to be granted access to your account, can you please log a ticket with us and let me know a ticket ID in your reply? 

 

Thank you in adavance!

 

Kind regards, 

JaneA

Chris R.'s avatar
Chris R.
Collaborator | Level 10
9 years ago

I've logged it (thought please note, your link was to the wrong type of subject), but "you will get back to me" so there isn't a log number yet. 

 

I don't think it's symlinks. Why would they suddenly "play up" today of all days? No, I think it's something to do with your ending of support for the Public Folder today. You've made some change to make this happen, and it's affected all my Dropbox content. That's my theory anyway.

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