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Takvid's avatar
Takvid
Explorer | Level 3
2 years ago

Why aren't photos synchronising in the background on iOS?

Гарний день.
Підкажіть, будь ласка, чому фотографії в iPhone не синхронізуються у фоновому режимі?
Якщо я відкриваю додаток, він завантажується.
У фоновому режимі вони не завантажуються.
Дякую

19 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try clearing the cache of the Dropbox app, and then uninstall, reboot and reinstall it again?

  • Takvid's avatar
    Takvid
    Explorer | Level 3
    2 years ago

    Good day. Cleared the cache, reinstalled and rebooted - didn't work

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try checking Settings > General > Background app refresh, to see if the option is there instead?

  • Takvid's avatar
    Takvid
    Explorer | Level 3
    2 years ago

    У налаштуваннях - включено оновлення контенту

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you complete all the steps in this article and let me know how it goes?

  • Takvid's avatar
    Takvid
    Explorer | Level 3
    2 years ago

    Гарний день

    Я зробив все так, як описано в статті.
    Він не завантажується у фоновому режимі на iOS та Android.
    Якщо відкрити програму Dropbox на пристрої, почнеться її завантаження.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

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