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Alex Kasper's avatar
Alex Kasper
New member | Level 1
2 years ago

Why do I need to sync my files manually on the desktop app?

I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download starts. What could be the problem?

desktop
Mac
sync

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry, Alex, do you have any other Dropbox options when you right-click on a file in your Dropbox folder?

    Options like "copy link", etc.?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, Alex.

    Please try these steps and let me know if they help:

    1. Save your work and quit all programs.
    2. Completely close any third-party cloud apps (e.g., Google Drive, iCloud).
    3. Quit Dropbox:
      1. Click the Dropbox icon in the menu bar.
      2. Click your avatar (profile picture or initials) and select Quit Dropbox.
    4. Relaunch Finder:
      1. Click the Apple logo in the top left, select Force Quit.
      2. Choose Finder and click Relaunch.
    5. Restart Dropbox.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If relaunching your Finder didn’t help much, then I’d suggest performing an advanced reinstall next. 

    Let me know if there’s any difference after that.

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