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coldrabbit's avatar
coldrabbit
New member | Level 2
2 years ago

Account is way under quota, but marked as "full".

See attached. Dropbox's own algorithm seems to be failing? It's saying 0.13GB is greater than 2.0GB.  I don't have any Dropbox backups taking up space. I don't have a linked account. I don't ev...
Error Messages
Storage space
coldrabbit's avatar
coldrabbit
New member | Level 2
2 years ago

Thank you for your attention to this. Yes, I have checked my plan page, and it reports a nearly identical message as my original attachment. Please see below. 

Thank you in advance for any help you can provide.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi coldrabbit, thanks for the screenshot!

 

Keep in mind that permanently deleting content doesn't help. Simply deleting files and folders will do the trick. 

 

Indeed, it seems your quota is fine, and you're way below the 2GB limit. Where did you receive the "out-of-quota" message, and which platform did you use? 

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