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lampis's avatar
lampis
Explorer | Level 4
4 years ago
Solved

All files deleted but dropbox still full

Hello,

 

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

Quota
Storage space
  • Jay's avatar
    Jay
    4 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

  • lampis's avatar
    lampis
    Explorer | Level 4
    4 years ago

    Hi Jay,

     

    Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

     

    Lampis

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

     

    Enjoy your week!

  • Coach MM's avatar
    Coach MM
    Explorer | Level 3
    3 years ago

    This has been a very helpful exchange. I'm experiencing the same problem but I am concerned about deleting a backup of my entire Dropbox. Is "Backup" a new feature of Dropbox? And as a cloud storage provider, aren't backups automatic? 

    Thanks in advance for clearing up my confusion!

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