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Basic Plan- Saying I have run out of space, but only using .09 of 2 GB data
Hello,
I have a basic plan, which provides me with 2 GB of data storage. I received a message today that my dropbox is full and I need to upgrade to a $100 a year option. However, my plan says I'm only using .09 of the 2 GB of space. Therefore, that makes no sense.
Apparently, with the basic plan, Dropbox doesn't offer any technical support via email or phone. I was hoping someone here might have a suggestion.
I am unable to view the folders I was sent by someone until this issue is resolved, which is not very efficient.
Thank you for your advice!
Hey Harley234BLB, sorry to jump in here.
Can you clarify how large is the folder you're trying to add to your account? If it's larger than your account's overall quota, it's normal that you get this message.
11 Replies
- Mark
Super User II
Have you looked at www.dropbox.com/backups ?
Hello Mark,
Under Backups, it says 0 files and 0 bytes.
Thank you
I've tried going into the Backup section, but I didn't have that feature on, so I have no back-ups, I've also deleted shared folders, so I'm not sure the next step to take if anyone has any suggestions.
Thank you
Does anyone have another suggestion?
Is there an email to get a response more efficiently?
Thank you
- Rich
Harley234BLB wrote:
Does anyone have another suggestion?
If your Plan page actually says that your usage is .09 GB out of 2 GB, then you can likely just ignore the email you received. Beyond that, if you've removed shared folders and other files from your account, wait a while and check back later. It sometimes takes a bit for the system to update your usage.
Is there an email to get a response more efficiently?Support for the Basic plan is limited to the self-help options or posting your questions on the Community.
- Hannah
Dropbox Community Moderator
Hey Harley234BLB, is it also possible that you received this email to a different address than the one your Dropbox account uses?
That might mean that you have two accounts.
Thank you Rich for responding. The problem is that when I try to open the file invitation I have received, Dropbox will not add it, because it is saying I do not have enough space. It says an upgrade is required. So I can't ignore the message if I want to access this work file.
However, when I check my system, it says on .09 of my 2GB of data is being used. Therefore, I'm not sure what to do to fix the problem. I tried looking into backups, but there are 0 bytes or 0 files in there. So I need another suggestion of how to fix this issue.
Hello Hannah,
I have a Dropbox account that is listed with my email. I received an invitation from a colleague to add a Dropbox file and open it to view the contents. When I click on that file, a message comes up that says my account has run out of space and I need to upgrade. However, when I check to see the status of what is in my system, it says I'm only using .09 of my 2GB. Therefore, that doesn't make any sense. Someone suggested checking backups, which I did. But I do not have backups turned on and Backups list 0 files and 0 bytes.
I'm receiving the email invitation to view my work file at the email I use for Dropbox. There isn't another email.
Thank you
- Walter
Hey Harley234BLB, sorry to jump in here.
Can you clarify how large is the folder you're trying to add to your account? If it's larger than your account's overall quota, it's normal that you get this message.
