One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
TomJoad
10 months agoNew member | Level 2
Bonus storage from tasks is gone after reinstalling Dropbox on one of my PCs
Dear Community,
i recently reinstalled Dropbox on one of my PCs. I had like 7GB of free storage trough tasks for free. after the reinstall it says im using 6gb in my 2gb account which is clearly wrong and super weird. my files are still there online but wont synchronize with my offline folder on that PC. i cant check the other PCs as they are at my working space and its the weekend now. i am scared that i cant work with dropbox anymore 😞
can you guys help me?
thanks in advanced
- Hannah
Dropbox Staff
Hey TomJoad, thanks for reaching out to the Dropbox Community.
Let's jump right into this!
Can you check your storage space in your account settings here? Do you see your bonus space there?
If so, is it possible that you signed in to a different Dropbox account on that particular PC?
Let me know what you find.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!