Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Can't access files to download them due to space.
Can't access files to download them due to space. I downgraded to the free version since I have been retired for almost three years. I was told that I wouldn't lose my data so that I could slowly g...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Peggy F.2, welcome to our Community!
How do you try to access the content? Which one of our platforms do you use on your end?
If you could send me a screenshot of the error you get on your end, that'd be great. Thanks!
Keep me posted, and we'll take it from there!
ThanksThank
I get this error when I click to open the file, or try to join the folder. I don't know why it's in the shared folder since they are my personal photos.
I appreciate your help!- Rich
Super User II
Peggy F.2 wrote:
I get this error when I click to open the file, or try to join the folder. I don't know why it's in the shared folder since they are my personal photos.
The files within it may be yours, but the folder itself is a shared folder that's not added to your account, and it won't let you add the folder because it's larger than your available space.
Are you sure the files you need were in a shared folder? Have you tried accessing them from the All files page, rather than the Sharing page?
