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Peggy F.2's avatar
Peggy F.2
Explorer | Level 3
2 years ago

Can't access files to download them due to space.

Can't access files to download them due to space. I downgraded to the free version since I have been retired for almost three years.  I was told that I wouldn't lose my data so that I could slowly g...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Peggy F.2 wrote:

I get this error when I click to open the file, or try to join the folder.  I don't know why it's in the shared folder since they are my personal photos.

The files within it may be yours, but the folder itself is a shared folder that's not added to your account, and it won't let you add the folder because it's larger than your available space.

 

Are you sure the files you need were in a shared folder? Have you tried accessing them from the All files page, rather than the Sharing page?

Peggy F.2's avatar
Peggy F.2
Explorer | Level 3
2 years ago

Thank you, Rich SuperUserII. 
I can't find them in ALL FILES. 

For some reason, I cannot delete all my folders so it's a big mess.  I delete them and they come back.  I deleted everything in the folders - I thought.  It's super confusing since they keep coming back.   

I did find another folder that I didn't see before so I am downloading that right now.  

I can't understand why my iphone photo backups would be in a shared file.  But if they are, are you saying that I will never be able to get to them without paying over $100 to upgrade?  I wouldn't have a clue who they would be shared with because it makes no sense for me to share personal backup photos.

Thanks for your help.  I really appreciate it! 
Peggy

  • Peggy F.2's avatar
    Peggy F.2
    Explorer | Level 3
    2 years ago

    I'm still trying to figure this out.   In my subscriptions, it says my files are in All Files.  But if I click  on Shared Folders, it still says I have Camera Uploads in there.  The other folder has disappeared so I don't understand that.  It's super confusing.  Ugh.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Peggy F.2, let me jump in here too!

       

      If you visit your All Files page, what do you see there? Do you have any content? 

       

      Let me know more! 

      • Peggy F.2's avatar
        Peggy F.2
        Explorer | Level 3
        2 years ago

        Thank you for jumping in.  

        There is nothing in my ALL FILES.  Somehow, I now only have one folder (CAMERA UPLOADS) that I can't access.  I'm so confused!  

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