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Can't access files to download them due to space.
Can't access files to download them due to space. I downgraded to the free version since I have been retired for almost three years. I was told that I wouldn't lose my data so that I could slowly g...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Peggy F.2, let me jump in here too!
If you visit your All Files page, what do you see there? Do you have any content?
Let me know more!
Thank you for jumping in.
There is nothing in my ALL FILES. Somehow, I now only have one folder (CAMERA UPLOADS) that I can't access. I'm so confused!
- Nancy
Peggy F.2, the âCamera Uploadsâ folder is generally a personal (not shared) folder thatâs created upon enabling camera uploads on your device(s).
However, since this folder was manually shared with another user at some point, and it wasnât added to your Dropbox account while you were still upgraded, Iâm afraid youâll need more space indeed to add it back and download the files.
Even if you have no files/folders saved on your account at the moment, you still need 16GB of total Dropbox space to add it back. If you donât wish to re-upgrade, you can try adding more Dropbox space with referrals instead to cover the difference.
Thanks Nancy. I wish the staff at Dropbox would have warned me when I emailed them that I wanted to cancel. I asked how long I would have to clean out my Dropbox and was told indefinitely - but I wouldn't be able to add anything.
Chances are, these photos are already backed up but I have no way to know without looking at them.
