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Forum Discussion

Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
4 years ago
Solved

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?  ...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Allaron, thanks for the nudge.

 

Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?

 

Or perhaps any backups?

Wallr's avatar
Wallr
Explorer | Level 3
3 years ago
Bought 2 billion more space but it still won't open so I can't get to files or anything.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Wallr, let's get right to it! 

     

    You mentioned that it won't open. Can you clarify if you're talking about the desktop app? Do you get any errors in regards to the space in your account? 

     

    It seems you're facing the same issue as many others did throughout this thread. I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. 

     

    Keep me posted on the results!

    • Wallr's avatar
      Wallr
      Explorer | Level 3
      3 years ago
      313% of memory is used.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Wallr, could you attach a screenshot of this page in order to assist further?

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