Dropbox full

Hi JaneMoger, I’m sorry to hear about this. 

Since you mention that you were in touch with one of our chat agents, do you mind sending over the ticket number from your convo? I’d like to have a look, and see what other options there could be.

Thanks!

Hi JaneMoger, don't worry! 

I'm here to see how I can help on my end. 

Just to clarify, you mentioned that you've been paying for Dropbox Plus for the past 6 years. Is it possible that you have another Dropbox account, connected to a different email address? 

I see, JaneMoger.

Would it be okay for me to reach out via email, in order to have a closer look into this? 

I'm actually more interested in the fact I have spent over £600 over 6-7 years for Dropbox Plus and apparently I'm on Dropbox basic which is why my dropbox is full. I have permanently cleared thousands of files and it is still full!! I dont seem to get anywhere finding out what is happening

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JaneMoger wrote:

I'm actually more interested in the fact I have spent over £600 over 6-7 years for Dropbox Plus and apparently I'm on Dropbox basic ...

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Have you used the credit card charge lookup tool to identify the account that you've actually been paying for?

Hey JaneMoger, I just sent you an email, and I'd be happy to look into this with you there.

Cheers!

Exactly the same, but I dont read anywhere a proper solution. I use dropbox many years. But last year my account seems to shrink shrink shrink. I use only 500MB from a buildup 6.5 GB, where is my 6 GB free space?

Hi Edwin Walberg, how are you today?

Have you checked for any shared content, that could be taking up space on your account? Also, what about any backups? 

Let me know more!