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Forum Discussion
Skinnybean
2 years agoExplorer | Level 3
Dropbox is full - cannot get in to see why
I am a casual user who uses Dropbox for my screenshots and to upload pics from my camera. Basic Account is more than enough. I recently installed an external hard drive and I am pretty sure Dropbox decided to back up what I was putting on the external hard drive because it now tells me my storage is full. A tech went in and switched off the relationship of Dropbox to the hard drive. Fine. It will not do that anymore. He also checked picture and screenshots and verified that I am using a tiny amount of space. In the meantime I am still being told my storage is full and I THINK it is everything it copied before it was switched off. The problem is I cannot get into Dropbox to see what is there in order to delete files.
Hi Skinnybean, thanks for bringing this to our attention.
You can check if you have a backup on the site from this page, and then delete the backup using these steps.
If you need any further assistance, please let me know!
- Jay
Dropbox Staff
Hi Skinnybean, thanks for bringing this to our attention.
You can check if you have a backup on the site from this page, and then delete the backup using these steps.
If you need any further assistance, please let me know!
- SkinnybeanExplorer | Level 3
It worked! Too easy! Big thanks.
- Jay
Dropbox Staff
No worries, glad to have helped out. Enjoy the rest of your week!
- SkinnybeanExplorer | Level 3
My hero. 🦸♂️!
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