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IanKinder's avatar
IanKinder
Helpful | Level 5
4 years ago
Solved

Dropbox Plus trial has ended and my previous storage size hasn't been returned to me

I took out the trial and decided to cancel at the end. I had 20GB prior to the trial and now they've put me on 2GB. How do I get my 20GB space back! I'd earned this by referrals etc and wouldn't have...
Dropbox Plus
Quota
Storage space
  • IanKinder's avatar
    IanKinder
    4 years ago

    It was showing only 2GB yesterday, however it's now back to the previous 16.7GB limit (the 20GB was a guestimate, sorry).

     

    All sorted now thanks!

     

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey IanKinder, thanks for reaching out to the Dropbox Community.

 

Generally, referral space is permanent and it doesn't get removed, even if your account gets upgraded/downgraded, but you can only earn up to 16 GB from referrals.

 

That being said, can you check the plan tab in your account settings and let us know how much space it reports? 

 

Thanks!

  • IanKinder's avatar
    IanKinder
    Helpful | Level 5
    4 years ago

    It was showing only 2GB yesterday, however it's now back to the previous 16.7GB limit (the 20GB was a guestimate, sorry).

     

    All sorted now thanks!

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No worries, Ian! I'm happy to see that this is resolved for you now.

       

      If you need anything else, just let us know. 

       

      Have a great week ahead!

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