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BardBoi's avatar
BardBoi
New member | Level 2
11 days ago

Dropbox says I'm over limit, but I don't see how or why. Is my computer at risk?

So, I WAS using Dropbox Premium a while ago when I got my new computer, it uploaded files automatically and didn't really do anything else significant. It worked. Eventually, I stopped paying for it since I didn't need it. However, it is NOW saying that my account is FAR over the limit (like 7x I think? It says I have 356GB in there). 

HOWEVER, when I click the option to check my folder, or free up space, looking inside there is nothing save for a single mp4 file I needed to share for a college project. It is saying that it will clear/delete whatever is bringing it over the limit, but I'm worried with the current Window's scare involving your files getting perma deleted it will just erase my hard drive. What is going on, do I need to be worried? 

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey BardBoi, did you check your Backups page and Plan tab, like Walter suggested? 

    Let us know, if you need any further help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey there BardBoi - thanks for bringing this to our attention.

    Can you please take a look at your backups page and let me know if you find anything there?

    Otherwise, you can have a glance at your plan tab to see your quota's breakdown.

    In any case, please keep us posted. 

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