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Forum Discussion

DonnaES's avatar
DonnaES
Explorer | Level 3
2 years ago

Dropbox says I'm using 2.33GB, but my device shows I'm using 184MB.

Dropbox says I'm using 2.33 of my 2 Gb storage.  My computer shows I'm using 184 Mb.  Huge difference! But I cannot upload any new files because I'm "over the limit."
Storage space
DonnaES's avatar
DonnaES
Explorer | Level 3
2 years ago

The size on desktop properties say I'm using 184 MB. Online, I'm told I'm using  233 of 225 Gb.  It will not allow me to upload new files.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

DonnaES, to clarify, are you unable to upload new files via your web account or your desktop app (even though it says you’re not over-quota)? 

 

If you compare the email address you see here with the one you see on your desktop app, are they the exact same? 

 

Finally, I’d like a screenshot of what you see on this page.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot DonnaES 

       

      It seems that there are some backups in your account that are taking up the mentioned space.

       

      Could you have a look at your backups page and let us know if that's the case?

       

      If so, you can delete them to make up some space. 

      • DonnaES's avatar
        DonnaES
        Explorer | Level 3
        2 years ago

        I deleted the files I don't want. Told me I had to go to backup settings, which I couldn't get to.  Except now these files are showing in the Deleted folder, which will, it seems, be permanently deleted in 30 days.  Will that solve the problem?

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