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earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my dropbox is full (3.1 Gb) and exceeds my storage space (2 Gb).
How can the earned space be restored?
I changed my account email address about 1 year ago, without affecting my dropbox storage. I have not change computers. I have tried help, chatbot, and community forum.
Please, can somone from dropbox check into this? Otherwise no help is accessible.
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
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I have! I joined sometime ago and earned 15gb of space. It now appears i have only 2gb. Any idea on how i can get back the lost space?
- Walter
Dropbox Community Moderator
Hi LoebLaw1, sorry to hear about this.
Could you take a look at your account's plan tab and let us know what's reported in regards to your quota?
Did you earn the additional space through referrals or a promotion perhaps?
If it's the latter, note that some promotions are only for a fixed period of time and usually expire.
i did earn my space through referrals years ago.... but do not recall notice at time of referrals that my freebies would expire!
I am a very early user of Dropbox and recommended multiple people for membership. I was awarded extra storage space for free and have had a total of 19 gbytes of storage space for many years. I now find that while I have used 14+ gbytes of space., I am told that I have no space and have to upgrade. The files I have in dropbox are available but I can't add anything. What is going on here? Has Dropbox rescinded it's original offer?
- Rich
Super User II
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
I looked at my plan page and it says that I have Dropbox basic with 2gbytes. it also says
Regular files (545.9 MB) Backup (14.4 GB) Shared files (17.5 MB) Unused space (0 bytes).The referral page saysTotal bonus space earned12.88 GB
