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Forum Discussion
Solved
Files not updating as I'm out of space
Hi
I have a basic Dropbox and it keeps saying I have run out of space. It has been updating 506 files for weeks. I cannot access any of these files. Aside from paying for more space is there anyway...
Great, we've now found the culprit studentsarah.
Can you follow these steps, in order to disable the feature?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey studentsarah, I assume you're getting this message on the Dropbox desktop app, right?
Were these files added to your Dropbox account by someone else? Perhaps to a shared folder?
If so, you should be able to access those files on dropbox.com.
In any case, if you don't have enough Dropbox space, you won't be able to sync or add files on your end.
You can take a look at this page for more info on how to add some extra space to your Dropbox account.
I hope this helps!
Thanks Hannah,
I am getting this message on my desktop icon. I do have shared folders but these are empty.
- Mark
Super User II
They may be empty on your device/website BUT that could be as syncing has stopped. As soon as its stops it stops populating files on to the account.
Try leaving them if that's got you over at www.dropbox.com/share
If I leave will I be able to access?
It says I have not joined them:
- Megan
Hey studentsarah, can you also visit your account's plan page online?
Let me know what you see there, or send me a few screenshots. It should give you a clear idea as to what's taking up space to your account.
It could be some shared folders, or even that you enabled our Backup at some point.
