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Forum Discussion

studentsarah's avatar
studentsarah
New member | Level 2
11 months ago
Solved

Files not updating as I'm out of space

Hi I have a basic Dropbox and it keeps saying I have run out of space. It has been updating 506 files for weeks. I cannot access any of these files. Aside from paying for more space is there anyway...
Dropbox Basic
Storage space
  • Megan's avatar
    Megan
    11 months ago

    Great, we've now found the culprit studentsarah.

    Can you follow these steps, in order to disable the feature? 

studentsarah's avatar
studentsarah
New member | Level 2
11 months ago

Basically I cannot access any of my files in dropbox because it remains stuck updating 507 files

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi from me too, studentsarah! Can you send me a screenshot of what you see on this page and one more of what you see on your desktop app, that’s currently stuck updating? 

If you have a lot of files stored on your Dropbox account, upgrading may be the best option in this case, but I’d like to check if there could be another alternative instead.

  • studentsarah's avatar
    studentsarah
    New member | Level 2
    11 months ago

    That is the views you ask for. I want to be able to access my files without paying to do so, so I can get within the limit

About Storage Space

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