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studentsarah's avatar
studentsarah
New member | Level 2
11 months ago
Solved

Files not updating as I'm out of space

Hi

I have a basic Dropbox and it keeps saying I have run out of space. It has been updating 506 files for weeks. I cannot access any of these files. Aside from paying for more space is there anyway I can gain access to my files?

 

Sarah

Dropbox Basic
Storage space

16 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey studentsarah, can you also visit your account's plan page online? 

    Let me know what you see there, or send me a few screenshots. It should give you a clear idea as to what's taking up space to your account.

    It could be some shared folders, or even that you enabled our Backup at some point. 

  • studentsarah's avatar
    studentsarah
    New member | Level 2
    11 months ago

    Thanks Megan, it does appear to be backup:

    How can I stop Backup?

    Thank you so much

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Great, we've now found the culprit studentsarah.

    Can you follow these steps, in order to disable the feature? 

  • studentsarah's avatar
    studentsarah
    New member | Level 2
    11 months ago

    Thank you so much Megan, all sorted now! Gosh, I'm sorry for my ignorance!

  • studentsarah's avatar
    studentsarah
    New member | Level 2
    11 months ago

    Thank you so much Megan, I apologise for my ignorance. Is all sorted now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Don't even worry about it studentsarah! ☺️

    I'm glad I could help, give me a shout if you need anything else. See you around! 

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