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Forum Discussion
Solved
Files not updating as I'm out of space
Hi
I have a basic Dropbox and it keeps saying I have run out of space. It has been updating 506 files for weeks. I cannot access any of these files. Aside from paying for more space is there anyway I can gain access to my files?
Sarah
Great, we've now found the culprit studentsarah.
Can you follow these steps, in order to disable the feature?
Thank you so much Megan, all sorted now! Gosh, I'm sorry for my ignorance!
- Mark
Super User II
Aside from paying for more space is there anyway I can gain access to my files?
The files will still be available and accessible on the device that's trying to upload them. They just wont sync to the cloud or elsewhere.
As I said, they are not available or accessible. There is one empty folder in my dropbox and 506 updating files I cannot access
- Hannah
Dropbox Staff
Hey studentsarah, I assume you're getting this message on the Dropbox desktop app, right?
Were these files added to your Dropbox account by someone else? Perhaps to a shared folder?
If so, you should be able to access those files on dropbox.com.
In any case, if you don't have enough Dropbox space, you won't be able to sync or add files on your end.
You can take a look at this page for more info on how to add some extra space to your Dropbox account.
I hope this helps!
